Easy, gentle exchanges

You have 14 days from the day your order is delivered to request an exchange or store credit. After 14 days, we're unable to accept returns or exchanges.

Because each piece is prepared with care in small batches, we offer exchanges and store credit rather than cash refunds. You can swap your item for a different size or style, or take store credit to use whenever you like.

Cash refunds are issued only when an item arrives faulty, damaged, or not as ordered — see “If your order arrives damaged or incorrect” below.

To keep things hygienic and safe for every family, returned items must be:

• Unworn and unwashed
• With all original tags and hygiene stickers still attached
• In their original packaging
• Free of marks, stains, scent, or pet hair

We may decline a return that doesn't meet these conditions.

For hygiene and safety, the following are final sale and cannot be returned or exchanged:

• Bodysuits, innerwear, socks, bibs and similar items once worn, washed, or with the hygiene seal or tags removed
• Customized, personalized, or made-to-order pieces

Return and exchange shipping is arranged and paid by the customer. If the item you received is wrong, damaged, or defective, we'll cover the return courier and reship the correct item to you at no cost.

We check every order before it leaves us, but if something arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with a clear photo. We'll make it right — a replacement, exchange, or refund — and cover all shipping.

1. 1Contact us within 14 days with your order number and what you'd like to exchange.
2. 2We'll confirm your exchange and share the return address.
3. 3Pack the item securely with its tags and original packaging, and send it via your preferred courier.
4. 4Once we receive and inspect it, we'll dispatch your exchange or issue your store credit within 3–5 business days.

To start a return or exchange, or if you have any questions, reach our team:

• Or visit our Contact page.

Last updated: June 2026.